The hotel is stunningly beautiful. The staff at the reception desk were really helpful.The breakfast was savoury, with great food options like pancakes and eggs.I enjoyed the room with a kitchen and a big bed.The location is absolutely perfect for exploring the quiet area near the sea, Teide, and a hill for great views.

All the facilities and room were very well cared for, clean and comfortable. It has two swimming pools very well decorated with grass and accessible gardens, having the areas of restoration and cafeteria right next door, with very good views of the port, cliffs and sea. food is excellent, variety of foods suitable, good taste and appearance of everything we ate. friendly staff with a good presence, no conflicts or disputes between them, polite and always friendly. I liked very much that it was not a macro hotel full of empty spaces, since you left the room and accessed the elevator you arrive directly to the areas of restaurant, swimming pool, etc., all close and with good presence. We put so good note because the relationship quality price is great, because we booked suite with sea views and hot tub with half board and has been more profitable than in other hotels that offer the same or higher category, what they offer both in facilities and food are short for the price they ask. It is the free transport to the main area of the puerrto de la cruz is very accurate, in the dead hours we could go down to the city for free without worrying about parking or traffic or anything. Ideal for families with children or for couples who want a little getaway without spending a fortune. great greeting to all staff, especially to the management as the management of this hotel is shown in the satisfaction of its guests.

A single insignificant detail was that the suite came with a kitchen but lacked utensils, dishes, etc. In any case we did not ask for anything at the reception, because I understand that if we had told them they would have prepared the kitchen as well, and since we were going with half board it was not something we missed either and therefore we did not ask for anything.

situation. sea views are very nice. room is very spacious and bathroom too. It has a kitchen. In other comments I have read that it is not equipped but we contacted the hotel before our arrival and commented that we were going with a baby and they equipped the kitchen with a ladle, two plates, two cups and two spoons and activated the vitroceramic. pool area is great and we had no problem getting hammocks. Dinner was not bad. In a week we have been there has been no repetition. He usually does live cooking, one for fish and one for meat. desserts were fruit and sweets, some better than others but like in any other hotel.

At breakfast, milk was terrible and juice was terrible, we bought it ourselves because we couldn't drink it. I think it's ridiculous that they don't let you serve water from the vending machines if you don't have everything included. In the evening we would buy a bottle to drink it but at breakfast they want to get money for serving me a glass of water to drink with the coffee, I think it's really crappy. We asked for a non-smoking room but the truth is that it smelled like smoke. We got used to it in the end. animation is lousy compared to hotels on the Costa del Sol

The room at this place is incredible, with a spacious bed and comfortable pillows, plus, they offer superb service and there's free parking nearby.

Nice huge hotel overviewing Puerto de la Cruz. Swimming pools are well maintained, breakfast is what you expect from a 4*hotel (is included) and rooms are clean and spacious (even for 4 persons). By car 10 min drive to the sea side parking of the city. Ideal location to visit northern part of the island (near motorway) Very good price quality.

If you dream of blue skies - better go to south eastern part of Tenerife, even in July. Once passing aeroport Los Rodeos the persistent clouds disappear and you have the blue sky. Even in July the water in the swimming pool felt quite chilly.

Great position, very clean, fantastic views from either side of hotel.Food great butgot a bit boring..

Rooms large and clean but lacked soul. Evening entertainment poor.

This place was in a great spot, close to the center, Loro Park, and a supermarket. Spent five awesome days here and will definitely choose it again next time! 🌟

The location is well suited for anyone who does not want to stay in the front line area of this beach resort town. Shuttle bus to town very useful, near to the tf 5 motorway giving quick access to the capital Santa Cruz or the islands 2 airports. Very good breakfast food and service. Large spacious rooms, bathrooms and balconies.

Direction signage to the hotel needs revamping ,currently its very poor being painted on the green wall of a paddle court ! Turn right opposite the petrol station. Bar area dull and not attractive. Bedroom and bathroom we stayed in needed some renovation and brightening up including a more up to date TV. Sofa bed was uncomfortable to sit on.

Excellent location, great rooms, 3 swimming pools, very good restaurant service with variety and quality. Very firendly and competent staff.

You can't take your own water in the restaurant.

The hotel has huge rooms with beautiful views of both the ocean and the mountains. The food is outstanding.The staff at the reception desk are very friendly.The hotel is located on top of an extinct volcano with easy access to a shopping area and a supermarket.

Nothing not to like with the hotel itself.

I was disappointed with the Wi-Fi as it rarely worked.

The breakfast was savoury and varied with high quality food, the restaurant was good.

The staff were super friendly during our stay. Our room had an awesome view of the mountains, and a jacuzzi bath 🛁. The customer service was top-notch, and we enjoyed delicious continental breakfasts with savory options.

The food for breakfast was fabulous, pancakes and eggs. The room was great-sized, provided with kitchens, nice view, as for instance. Location: the hotel was near to common areas, a hill which makes for great views, and the hill side.

The view

False advertising, the rooms look like the pictures BUT, they are not 68 square meters as advertised they are 58. In fact as you come up to the reception there's a picture of the rooms and even there it says it's only 58. Wifi extremely poor and not what you'd expect when you have to pay extra for it. Only for one device. Not possible to use it even for googling nearby restaurants. Receptionist taking you for a fool being rude when there's any issues.